FAQ

Frequently Asked Questions

1. What materials are used in your products?

We use high-quality handloom and loom fabrics that are sustainably sourced and artisan-made for comfort and durability.

2. How long does shipping take?

Standard shipping takes 5–7 business days. Express shipping options are available at checkout.

3. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please contact us to initiate a return.

4. How do I care for my loom fabric products?

We recommend gentle machine wash or hand wash in cold water. Avoid bleach and tumble dry on low heat to maintain fabric quality.

5. Do you offer international shipping?

Yes! We ship internationally. Shipping charges and delivery times vary by location.

6. How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can also track your order from your account dashboard.

7. Can I exchange a product?

Yes, exchanges are available for different sizes or colors, subject to stock availability. Contact our support team to arrange an exchange.

8. How do I contact customer support?

You can reach us via email or through the Contact Us page on our website. We typically respond within 24–48 hours.