Returns & Exchanges

Returns & Exchanges Policy

At LUKAMOVE, we strive to deliver premium quality products. If something isn't right with your order, we're here to help.

We accept returns only if:

The item is damaged, defective, or incorrect upon delivery.
The return request is made within 7 days of receiving the order.
The product is unused, unwashed, and in its original condition with all tags and packaging intact.

Products that have been worn, washed, altered, or damaged after delivery are not eligible for return.

We offer size exchanges, subject to stock availability.

To request an exchange:

Contact us within 7 days of receiving your order.
The product must be unused, unwashed, and returned with all original tags and packaging.

If your requested size is unavailable, we may offer store credit or another suitable solution.

The following items cannot be returned or exchanged:

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

We will review your request and arrange a replacement or refund if approved.

Once your returned product has been received and inspected, we'll notify you of the status of your refund.

If approved:

Refunds will be processed to the original payment method.
Please allow 5–10 business days for the amount to reflect, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to an error on our part.

If the return is due to:

A damaged, defective, or incorrect product, LUKAMOVE will bear the return shipping cost.
A size exchange or any other eligible reason, the customer may be responsible for return shipping charges unless stated otherwise.